Their message to me:
Your Valid Tracking Rate is below the goal of 95% in the following categories: Book
As a result, you may no longer sell merchant-fulfilled items in the affected categories on Amazon.com. Your listings for those categories have been removed from our site.
Many of the books I sell are thin and light and that means the post office allows me to send them as "large envelopes" instead of as parcels, saving me money on shipping charges. As such, they do not come with free tracking. When I sell a book, you (Amazon) are in many cases already making as much off it as I am (thanks in part to your phony $3.99 shipping charge, because none of my books really cost 3.99 to ship). If I pay extra for tracking, I make even less than you do. So it does not always make sense for me to pay extra for tracking on a small book.
In other cases, with bigger books, I send them via media mail, which does provide free tracking, but these comprise far fewer than 95% of my sales.
Their further response:
Your account is still under review. We ask for your patience while buyers leave feedback for you.
We will send you an email when our review is complete. Until then, we may not reply to further emails about this issue.
Here's just one example: I sell Elliot Nicely's Crisis Chronicles Press chapbook The Black Between Stars for $4.99 in the Amazon marketplace. Amazon makes the buyer pay an additional $3.99 for "shipping." So the buyer is charged a total of $8.98. Then Amazon takes their fees:
|Referral Fee on Item Price:||-$0.75|
After all that, Amazon gives me, the publisher, $4.84. But then I have to [pay to] ship the book. Because this is a small and light chapbook, it only costs me 70 cents to mail as a "large envelope." So of the $8.98 the buyer was charged, I end up with $4.14, the post office gets $0.70 and Amazon gets $4.14. They receive exactly what I do on the transaction. And they didn't have to publish the book. But now they insist I pay extra for tracking on top of this?
And no other book I sell is as light in weight and small in dimensions as The Black Between Stars. Here's another example: I don't just sell books I publish on Amazon. I also sell used books I pick up here and there. Last week I sold a copy of Diana Gabaldon's The Fiery Cross for $4.99 on Amazon. The numbers for it were exactly the same as the numbers for selling Nicely's, except for the fact that The Fiery Cross is a much heavier book. So in this case, the least expensive way for me to mail it was Media rate, which cost me $3.12. At least I got free tracking with Media rate. But again, Amazon made WAY more than I did overall.
And now they want to burden the independent sellers and small presses they're ripping off even more by forcing us to pay more to provide tracking on every single book. For shame!
Effective January 1, 2017, Amazon was supposed to have implemented a policy where any purchase over $10 required a tracking number. The one sale I had through them that was over $10 (two copies of a $6 book) did not force me to list one, but nonetheless I changed my pricing on my few $10 books to $9.99. On my normal $6 books, I end up making 12 cents more on an Amazon sale than direct through my site. However, I offer free shipping to US customers and I'd much rather folks buy the book through me and have that $3.99 shipping money to spend on another book.ReplyDelete
wow.. what bullshit. makes me mad. grrReplyDelete
I notice your John Burroughs titles are still on the site to buy.. it seems to be all the Jesus Crisis ones unavailable.ReplyDelete
You may want to explore selling on Etsy. Though that entails moving and relisting everything. And you lose the visibility Amazon gives.
They seem to want people to play only by their rules. which squeezes small sellers out of thier market. I really dislike that practice. '
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UPDATE: Today I received this email from them after CC-ing firstname.lastname@example.org in my latest complaint:ReplyDelete
We reviewed your account and the information you provided, and we have decided that you may sell on Amazon.com again.
In our efforts to protect our community, we sometimes err on the side of caution. We are sorry for any inconvenience this has caused."